Shipping Policy

Mastic Spa orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the delivery location.

Free Standard Shipping is available to all customers who place an order where the total in the same order is €75 or over.

For European orders where the total is less than €75, the shipping cost is €15

For all orders outside Europe where the total is less than €75, the shipping cost is €25

We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees if you are located in any of the locations below:

European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Lebanon, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Mexico, Argentina, Chile, Colombia, Spain - Canary Islands, Hong Kong SAR, Egypt, Isle of Man and San Marino.

If you are ordering from within your own customs zone or region, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at checkout.

SHIPPING TO USA

For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to the Mastic Spa partner for a refund.

ADDITIONAL INFORMATION

  • We ship internationally
  • We process orders Monday-Friday (excluding holidays).
  • We don’t deliver orders on Sundays or holidays.
  • If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
  • The estimated delivery date in the checkout is based on your delivery address and the shipping option you’ve selected.